Learn from the experts with SCORE’s small business training workshops. On this page you’ll find instructor-led training offered in a SCORE office or online. You can also find interactive courses to help you learn new business strategies.
Developing a Customer Contact Plan
Recorded Webinar

Developing a Customer Contact Plan

April 19, 2011, 1:00pm EDT

In this webinar, we talk about ways to efficiently drive sales by “touching” customers, prospects and referral sources in a planned, focused approach. Read more

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Customer Loyalty 3.0: How to Avoid Getting Customer Loyalty and Social Media Backwards
Recorded Webinar

Customer Loyalty 3.0: How to Avoid Getting Customer Loyalty and Social Media Backwards

June 27, 2012, 1:00pm EDT

This workshop will help you to think strategically about social media and tackle communication in the digital age. Read more

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Email Marketing Essentials: How to Get Your Email Opened and Extend its Reach
Recorded Webinar

Email Marketing Essentials: How to Get Your Email Opened and Extend its Reach

July 23, 2012, 1:00pm EDT

This free online business workshop hosted by Constant Contact teaches you to create an attractive email campaign with actionable results. Read more

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Tips That Will Transform Your Small Business
Recorded Webinar

Tips That Will Transform Your Small Business

September 20, 2012, 1:00pm EDT

This workshop teaches best practices to tackle everyday business challenges such as finding funding, creating and managing a team, building strong customer relationships, and more. Read more

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know your customer
Recorded Webinar

The Secret to Getting Better Customers

October 10, 2012, 1:00pm EDT

This workshop offers tips and tricks to help you focus on the customers who will fuel your small business growth. Read more

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Recorded Webinar

Email Marketing Automation

September 16, 2013, 1:00pm EDT

This workshop teaches how to automate your email marketing campaign, making it both effective and efficient! Read more

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Should You Spend Your Time and Money on Facebook
Recorded Webinar

Should You Spend Your Time and Money on Facebook? Five Questions to Ask Yourself

December 23, 2013, 1:00pm EST

This workshop dives into the benefits of using Facebook and helps you decide if it is right for your business. Read more

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Recorded Webinar

Why it Pays to Be Likeable - 7 Simple Social Media Concepts To Drive Results

January 2, 2014, 1:00pm EST

In this workshop, Dave Kerpen, best-selling author & CEO of Likeable Local, will share stories and actionable advice for business owners to make their companies more likeable. Read more

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We Build Relationships
Recorded Webinar

Client Retention Practices for Today's Competitive Business Landscape

April 14, 2014, 1:00pm EDT

In this workshop, learn the Client Relationship Mastery™ which is the solution to the problem, "How do I keep my clients for the long term?" Read more

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love your customers
Recorded Webinar

Date Your Leads, Marry Your Customers with Lifecycle Marketing

April 29, 2014, 1:00pm EDT

In this webinar, you will learn a three phase process which helps you attract more customers, educate them, and wow them so that customers buy again and again and tell others. Read more

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Customer Experience
Recorded Webinar

5 Ways Customer Experience Can Increase (or Decrease) Your Revenue, Client Retention and Overall Brand Image

January 14, 2015, 1:00pm EST

In this webinar, learn how to create a positive customer experience which is essential to long term success.  Read more

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